Fulfillment, Shipping, and Returns
FULFILLMENT
Order fulfillment follows the timeframe listed on each listing/product page which can change at any time. To increase sustainability, some items must be made to order. In addition, with the concerns of the new COVID-19 variant(s) this year, workplace restrictions are still set in place. Should any delay occur with your order, you will be notified promptly by the email address provided to us with your order. As our email, info@homespacescompany.com, may not be recognized by your email provider, we do recommend creating a contact for the email address or checking your spam/junk folder for communications.
I have proudly and whole-heartedly welcomed the challenge to inspect each order before it leaves from the studio - quality is of the utmost importance and damage does have the possibility to occur. My goal as the owner of this small business is to ensure that every order that leaves is one that I would proudly style myself and feel that it will be enjoyed just as much as I do. -Tajean
Your order may be dispatched in multiple parcels in an effort to have items delivered to you as soon as possible.
SHIPPING
As an online business, damages to orders throughout transport to the destination can occur. Please notify us of any damage to your order within 48 hours and a replacement will be dispatched. If the item is made to order, we will issue a replacement order that follows the timeframe for fulfillment along with a partial refund. Please keep in mind that fulfillment timeframes can change at any time. If the item is out of stock at the time of review regarding your report, we will do our best to issue a partial refund for the damages. Refunds are not eligible for items on sale.
Home & Spaces Company Online Service Directory
If your item has not arrived by the date provided by one of our shipping partners, we do ask that you submit a claim with them as they will likely be able to provide accurate information about the status of your delivery.
USPS Customer Service Webpage or +1 (800) 275-8777
UPS Customer Service Webpage or +1 (800) 742-5877
We will then be able to proceed with sufficiently assisting you in accordance with the conclusion of their investigation.
RETURNS
Returns are accepted within 14 days of delivery until 11:59:59 PM EST (Eastern Standard Time) of the 14th day. You can begin a return request here through the website or elsewhere with the carrier or your preference. Customers are responsible for return shipping fees and other monetary costs associated with the shipment. Refunds are processed to the payment method on file used to place the order minus shipping and handling fees. Please note that the method for refunds cannot be changed. Once we have received the returned package, we will initiate a refund following a review of the package and contents. This process typically takes 1-3 business days and can be reduced or extended at any time. A refund confirmation will be delivered to the email address provided to us with your order should the refund be approved. For returned items, the refund percentage for each item purchased is 100%. For items still within possession of the customer/recipient, the refund percentage for each item purchased is 18%.
To process a return, please visit our Online Service Directory.
Sales are final for discounted items ahead of checkout and items within this category are not eligible for a return.